If you’ve never observed an end user using assistive technology, or you’re familiar only with your own AT, it can be a real surprise how people operate when browsing, mailing, word processing and so on. While nothing can beat a session with an end user in action talking you through what they’re doing and responding to all your “but WHY do you do it THAT way?” questions, here’s the next best thing: a video of a screenreader user, Bruce Maguire, employing a refreshable Braille display (rather than synthesized speech) to browse the web:
There is also a full transcript of Bruce’s presentation. (Courtesy Roger Hudson at Web Usability)